Privacy Policy

 

At East London Elevators, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and company details.

  • Service Information: Details related to lift repair, maintenance, or emergency call-out requests.

  • Website Usage Data: IP address, browser type, operating system, pages visited, and time spent on our site.

  • Cookies and Tracking Data: Information collected via cookies or similar technologies to improve website performance and user experience.

2. How We Use Your Information

Your information is used to:

  • Provide and manage our lift services, maintenance contracts, and emergency support.

  • Respond to inquiries, requests, or complaints.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations.

We will not sell or rent your personal information to third parties.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contractual necessity: to provide our services or respond to your requests.

  • Legitimate interests: to improve our services and website functionality.

  • Consent: where you have explicitly agreed to marketing communications (you can withdraw consent at any time).

4. Sharing Your Information

We may share your personal information with:

  • Service providers: companies that perform services on our behalf (e.g., IT, marketing, or email providers).

  • Legal authorities: if required by law or to protect the rights, property, or safety of East London Elevators or others.

  • Business transfers: in the event of a merger, acquisition, or sale of assets.

All third parties are required to maintain the confidentiality and security of your information.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. You can manage or disable cookies via your browser settings. Please note that some website functionality may be affected if cookies are disabled.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information.

  • Correct inaccuracies in your data.

  • Request deletion of your data.

  • Object to or restrict processing.

  • Withdraw consent where processing is based on consent.

  • Request portability of your data.

To exercise your rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.